Conversations
Answer every message in one inboxand take the order in the chat.
Messages from your site's chat, Messenger, Instagram, WhatsApp and Telegram arrive in one inbox. Your team replies, sends a product and places a cash-on-delivery order without leaving the conversation.
- Five channels in one inbox
- Orders from a chat
- Saved answers in Bangla
- An AI assistant you control
What you get
5
channels in one inbox: web chat, Messenger, Instagram, WhatsApp and Telegram
2
ways to take payment in a chat: cash on delivery or a payment link
95
percent of test answers must be correct before the assistant replies by itself
24
months your messages are kept, unless you choose between 6 and 60
The difference
Selling over chat today and with Bazuvo.
Without Bazuvo
With Bazuvo
Messages sit in four apps on two phones, and nobody knows who answered whom.
Every channel lands in one inbox. Each chat is assigned to a person, and the others see it is taken.
Your team types the same price and delivery answer forty times a day.
Type / and pick a saved answer. It fills in the customer's name and their latest order.
An order agreed in Messenger is copied by hand into a notebook or a sheet.
Place the order from the chat, with cash on delivery or a payment link, and it joins your other orders.
Night-time questions wait until morning, and some buyers do not come back.
The AI assistant answers from your products, prices and stock, and hands the chat to a person when it should.
The inbox
See every chat with the customer's orders beside it.
Connect your Facebook page, Instagram account, WhatsApp number and Telegram bot, and put the chat on your site. Each conversation opens next to the customer's details, their orders and how they reached your site. Leave a note for your team that the customer never sees. Group chats into inboxes, such as Sales and Support, and choose who can open each one.
- Messenger, Instagram messages and comments, WhatsApp, Telegram and web chat
- The customer's orders and visits beside the chat
- Inboxes, assignment and notes only your team sees
- Phone numbers hidden from staff who should not see them
Sell in the chat
Send a product and place the order without leaving the chat.
Pick a product from your catalogue and send it as a card with its photo, price and the sizes in stock. When the buyer says yes, start an order from the chat. Bazuvo fills in the name and phone it already knows, you add the address and area, choose cash on delivery or a payment link, and place it. The order card appears in the chat and the order is in your orders list like any other.
- Product cards with photo, price and stock
- Orders with cash on delivery or a payment link
- Cart links that open the buyer's cart on your site
- Saved answers with the customer's name filled in
AI assistant
Let the assistant answer, and step in when it matters.
The assistant answers from your own store: products, prices, stock, delivery times and the saved answers you allow it to use. It reads Bangla, English and Banglish. It starts by writing drafts for your team to check. It answers on its own only after it passes a test of your questions. It cannot change a price, refund or cancel. When a buyer is upset, asks for a person, or the question is outside what it knows, it hands the chat to your team with a short summary.
- Answers from your products, prices, stock and delivery times
- Drafts first, then answering by itself once it passes the test
- Hands over to a person with a summary of the chat
- Never changes prices, refunds or cancels
Chat on your site
Put a chat button on your site that matches your brand.
Choose the button's shape, side and colour, and write the greeting in Bangla and English. Show it on the pages, devices and countries you pick. Add buttons for WhatsApp, Messenger, Instagram and Telegram, so buyers can write where they prefer. Outside your hours it can keep chatting, take a message by form or hide. The button is small and the chat loads only when it is opened, so your pages stay fast.
- A bubble, a pill or a tab, in your colours
- A greeting and a short form before the first message
- A message that opens after some seconds or when a buyer is about to leave
- A rating after the chat
Chat analytics
See how fast you answer and which chats became orders.
The overview shows how many chats came in, how long the first reply took, how many the assistant resolved alone and how many people answered. It counts the orders placed during a chat and the ratings buyers gave. A chart shows the hours and weekdays that are busiest, so you know when to have people online.
- First reply time and chats resolved
- Chats resolved by the assistant or by people
- Orders placed during a chat
- The busiest hours and weekdays
How it works
Connect your pages and numbers, then answer from one place.
- 1
Connect your channels
Your Facebook page, Instagram account, WhatsApp number and Telegram bot.
- 2
Set up the chat button
Colour, greeting, your hours and the pages it shows on.
- 3
Write your saved answers
Prices, delivery charges and return rules, in Bangla and English.
- 4
Train the assistant
Check its drafts, run the test, then let it answer when it is ready.
Everything included
The full list for conversations.
Channels
- Chat on your own site
- Messenger and Instagram, including comments
- WhatsApp on your own Meta account
- Telegram
Inbox
- Inboxes with their own members
- Assignment and notes for the team
- Who may open each conversation
- Phone numbers masked, with every reveal logged
Selling
- Product cards with stock
- Orders with cash on delivery or a payment link
- Cart links and payment links
- Saved answers with variables
Assistant
- Answers from your own store's data
- Drafts, then answering alone after a test
- Handover to a person with a summary
- A queue of answers to correct and teach
Visits
- Where each visitor came from
- The pages they saw before writing
- The area they are in
- A visitor joined to the customer once known
Records
- Chat analytics and ratings
- Automations that start from a chat
- A customer's messages erased on request
- Messages kept 24 months, or as you set
Questions about conversations
Can I answer Messenger and WhatsApp from the same screen?
Yes. Messenger, Instagram, WhatsApp, Telegram and your site's chat all arrive in one inbox, and you reply to each on its own channel.
Who pays for WhatsApp messages?
You do, to Meta, on your own WhatsApp Business account. Bazuvo shows an estimate of what a template message costs before you send it, and charges nothing for it.
Does the AI assistant answer by itself from the first day?
No. It starts by writing drafts that your team checks and sends. You let it answer by itself only after it gets at least 95% of a test of your own questions right.
Can the assistant give a wrong price or a refund?
No. Its answers are checked against your products before they are sent, and it has no way to change a price, refund or cancel. Anything it is unsure of goes to a person.
Can vendors in my marketplace answer their own buyers?
Yes. Each vendor gets an inbox in its portal for the chats about its own products, and can send its products and take orders for them.
Try Bazuvo free for 14 days. No card needed.
Create your store, add a few products and place a test order. If you get stuck, call us.
Questions first? Call +880 1911-262495.