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Refund policy

Last updated

We would rather you try Bazuvo before you pay than ask for your money back afterwards. That is why every plan starts with a 14-day trial, free and without a card. This policy explains what happens once you have paid.

The free trial

Nothing is charged during the trial, and nothing is charged when it ends unless you choose a plan and pay.

Monthly plans

  • Cancel at any time from the Plan page in your admin. Your store keeps its plan until the end of the month you paid for, then stops renewing.
  • We do not refund part of a month you have already started.

Yearly plans

  • First yearly payment: if you change your mind within 14 days of paying, we refund it in full.
  • After 14 days, cancelling stops the plan renewing at the end of the year. We do not refund the months left.

Lifetime licences

  • Within 14 days of buying, we refund a lifetime licence in full. The licence is then switched off, and the store needs a subscription to carry on.
  • After 14 days, a lifetime licence is not refundable.
  • A code bought from a deal site, such as AppSumo, is refunded by that site under its own policy.

Upgrades and downgrades

  • An upgrade charges only the difference for the days left in your period, so there is nothing to refund.
  • A downgrade takes effect at the end of the period you have paid for. We do not refund the difference.

Mistakes we make

We refund in full, whenever you tell us:

  • a payment taken twice;
  • a payment taken after your cancellation took effect;
  • a charge at a price different from the one your Plan page showed;
  • a period in which the service was unavailable for a long time because of a fault on our side.

Your balance

Money you added to your Bazuvo balance and have not spent is refunded on request when you close your account. Promotional credit that we gave you is not paid out in money.

How to ask, and how you are paid

  1. Email [email protected] or call +880 1911-262495 with your store’s name and the invoice number.
  2. We reply within 3 working days.
  3. An approved refund goes back the way you paid (bKash, card or bank transfer), or to your Bazuvo balance if you prefer, within 10 working days. Your bank or wallet may take a few more days to show it.

Every refund comes with a credit note that corrects the original tax invoice, and both stay in your billing history.

What this policy does not cover

Payments your customers make to your store are between you and them. Refunds to your customers are made from your store’s admin under your own refund policy.